Rights & Responsibilities

Patient's Rights

You have the right to . . .

• Receive a written copy of individual rights prior to receiving care.
• Access to service regardless of race, color, religion, sex, sexual orientation, age, marital status, national origin, language, ability to pay, and mental or physical ability.
• Be treated with respect, dignity, receive adequate and timely treatment with compassion.
• Choose a provider and request information about the credentials and training of staff.
• Receive confidential services and to consent to disclosure of any private health information (PHI).
• Access individual’s clinical records.
• Participate in planning treatment.
• Receive information regarding individual’s diagnosis and prognosis that is understandable.
• Actively participate in decisions about procedure, treatment regimen, alternative care and potential risks and benefits.
• Give informed consent in writing prior to the start of services, except in a medical emergency or as otherwise permitted by law.
• Refuse treatment.
• Refuse to participate in experimentation.
• Be informed of the cost of care and to receive a discount based on need.
• File a grievance or complaint free from retaliation.
• Exercise all rights without any form of reprisal or punishment.

Patient's Responsibilities

You have the responsibility to . . .

• Participate in care and treatment planning. Asking questions is encouraged.
• Be actively involved in following mutually agreed upon treatment plan.
• Provide accurate health, mental health and financial information. To inform care provider of changes in physical or emotional health.
• Not bring weapons into the clinic or engage in violence and threats of violence.
• Arrive on time for scheduled appointments and notify LCHHS in advance of any delay or cancellation.
• Pay for services or communicate challenges paying your bill.
• Protect the confidentiality of others.